The best place to ask for help is the user group. However, if you have a very important issue that needs a solution, We are providing commercial support also. You can also mark issues in Krypton Bug Tracker also.
User Group
Here you will find most of the already escalated issues and their solution. Krypton has its Official user Group for help. This is the first place where people ask for help.
Bug Tracker
Krypton Bug Tracker is used to log new bugs. You can also check the status of an existing one.
Commercial Support
We are also offering professional support for using and enhancing with Krypton. for commercial support please write us support@kryptonqa.com